Just Get
Serious™
A Training Program Designed to Get
Results
Just Get
Serious™
is a five-session program* designed to help organizations increase
their bottom line results through training in the five essential areas
needed by all employees from the support staff to the top management.
It is comprised of time-tested materials and interactive activities
that create an engaging, learning experience, along with reinforcement
activities that enhance motivation and retention. The five essential
areas are Customer Service, Team Work, Communication Skills, Time
Management, and Public Speaking. Descriptions of these training
sessions are below.
Customer
Service
In
this information and interaction packed session, Donna shows
participants how to create exceptional customer experiences that
improve the company’s bottom line and also make their jobs more
rewarding.
Exceptional service can
turn prospects into new customers, new customers into repeat customers
and repeat customers into loyal customers who refer others to you.
Exceptional internal service creates a positive and productive working
environment. Information provided includes: what do customers
want; what constitutes exceptional service; what are the four customer
communication styles; why do customers become difficult and how to
deal with them. Details.
Team Work
Sports coaches know that no matter how talented individuals are, it’s
only when they work well together that they win. The same is true in
business. Companies need to make sure all their employees understand
and accept the mission and goals, while interacting with respect,
responsibility, integrity, cooperation and determination to create a
positive environment that can achieve business objectives.
Additional topics to be considered as
possible topics include: holding effective productive meetings;
recognizing dysfunctional team behaviors; understanding and handling
team conflict. Details.
Communication
Skills
When people are not communicating effectively there is chaos,
distrust, negativity and low productivity. Don't let this happen in
your organization. Donna shows participants how to listen, speak,
resolve conflicts, identify their behavioral styles, and adjust to
others in order to become better communicators and create a better
working environment. Details.
Time
Management
“Where did my time go?” Unfortunately this is an all too common
question asked by people who aren’t managing their time wisely. But
all that can change by bringing in Donna to explain the best ways to
plan your day, prioritize your workload, get yourself organized,
improve your productivity, change time mismanagement habits and more.
Details.
Public
Speaking
While more people are afraid of public speaking than they are of
dying, giving speeches isn’t lethal. Let Donna show you how to
improve your confidence, control your nervousness, and engage your
audiences. It’s a matter of presenting with proper preparation,
practice, and delivery – all of which Donna shares with this
educational and motivating session.
Details.
*Designed as a monthly series, the sessions are available and valuable
as individual seminars.
